Cold Club
De Clercqstraat 80-H,
Amsterdam 1052 NK
Netherlands

Last updated 23 February 2025

PRIVACY POLICY

PRIVACY POLICY

PRIVACY POLICY

  1. INTRODUCTION

Welcome to Cold Club. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.coldclub.co, in compliance with the General Data Protection Regulation (GDPR) and other applicable laws. 

  1. Information We Collect

We collect and process the following personal data:

  • Full name

  • Email address

  • Phone number

  • Payment information

  • Birth date

  • Gender

  • Any additional information you provide when contacting us or using our services

3. How We Use Your Information

We process your data for the following purposes:

  • To manage appointments and provide our services

  • To communicate with you, including marketing communications

  • To process payments securely

  • To enhance our website and customer experience

  • To comply with legal obligations

4. Legal Basis for Processing

Under GDPR, we process your personal data based on the following lawful grounds:

  • Your consent (e.g., for marketing communications)

  • Performance of a contract (e.g., booking and payment processing)

  • Legal compliance (e.g., financial record-keeping)

  • Legitimate interests (e.g., improving our services)

5. Data Sharing and Third Parties

We use third-party services to process certain types of data:

  • Google Analytics & Google Tag Manager – for website analytics and tracking

  • Zenoti – for appointment management, payment processing, and email marketing (See Zenoti’s terms).

These third parties act as Data Processors, while Cold Club remains the Data Controller under GDPR.

We use third-party services to process certain types of data:

  • Google Analytics & Google Tag Manager – for website analytics and tracking

  • Zenoti – for appointment management, payment processing, and email marketing (See Zenoti’s terms).

These third parties act as Data Processors, while Cold Club remains the Data Controller under GDPR.

We use third-party services to process certain types of data:

  • Google Analytics & Google Tag Manager – for website analytics and tracking

  • Zenoti – for appointment management, payment processing, and email marketing (See Zenoti’s terms).

These third parties act as Data Processors, while Cold Club remains the Data Controller under GDPR.

6. Cookies and Tracking Technologies

We use cookies on our website to enhance your experience. A separate Cookie Policy is available for more details.

7. Data Retention

We retain personal data only for as long as necessary for the purposes outlined in this policy and to comply with legal obligations.

8. Data Security

Your data is securely stored and processed through Zenoti, adhering to GDPR requirements. We implement security measures to protect against unauthorized access, alteration, or disclosure.

9. Your Rights Under GDPR

You have the following rights regarding your personal data:

  • The right to access, update, or delete your information

  • The right to withdraw consent for marketing communications

  • The right to data portability

  • The right to object to processing based on legitimate interests

To exercise your rights, contact us at info@coldclub.co, including “Privacy Request” in the email subject.

10. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

11. Contact Information

For any privacy-related questions, you can contact us at: Cold Club
Email: info@coldclub.co